![]() For example a fresh install of Creative Cloud on Windows Server 2022 exhibits this problem and it's the same for windows 10 and 11. It has to do with the Adobe installer leveraging the builtin Internet Explorer browser (not Edge) which is installed whether you know it or not. ![]() I kind of wonder if there's some software prerequisite that I'm missing that's preventing install but I'm not sure. Not sure what to do but my company's paying for my subscription that I currently can't use. I thought maybe the issue was with firewalls on my network but it isn't I've used other wide open networks too. The OOBE folder gets created but that's it, nothing gets installed elsewhere. The installer just sits there forever and you have to kill it with CTRL-ALT-DEL to get rid of it. Using either the direct download version of the Creative Cloud Desktop App installer or using the smaller package the symptom is the same - you launch setup, the window appears with a white background and nothing happens, no spinning wheels, no login screen, nothing, and there's no application errors being posted in event viewer. Currently there's no Adobe folders to be found anywhere in program files or user profiles and still the problem persists. The machine has never had any adobe products on it before short of Acrobat Reader which I nuked early on when troubleshooting this installation issue. The machine is new, an HP ZBook G3 mobile workstation with windows 10 and 32GB of RAM that I just got in late july. I've created a temporary local admin account on the machine just to see if the problem appears there and it does. I'm on a company domain but I do currently have admin rights on my machine. I've been through all of the guides that have been suggested. I've spent at least several hours over the past few weeks trying to get CC desktop app installed to no avail. you have no subscription and you're paying for oneġ.I have the same issue. ![]() if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', ī. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: Ĥ. Not sure if this has any relevance, but the Adobe Creative Cloud app is asking if I want to start a trial to Photoshop when I already have a subscription, maybe the version I have is older.Ĭheck your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), ġ. I've already restarted again to no avail. I check the Recycle Bin on my PC, and the files are not there either. I click on View on Web and nothing is in any of the folders, even the Deleted folder is empty. Scared sh*tless, I go to Files on the Adobe Creative Cloud app and get the same thing. I go to File Explorer on my PC and when I click on Creative Cloud, the folder is empty: When I click to open a file saved last month, I get an error message that the file has been deleted or moved. I open Illustrator, but Recent Files is only showing files from last month. Once it's done, I click open, get a message for a trial and click "no thanks." Photoshop is working fine, I can see the one smart object on the Libraries panel, but it's not showing the last update. So before opening any other apps, I open the Adobe Creative Cloud app on my PC, log in and run the update for Photoshop. Per the Start menu, a Windows update was ready so clicked on "Update and Restart" and waited for the system restart.Īfter the restart, thought I'd check for updates for my Adobe products. ![]() Closed all open apps first Photoshop closed without an issue, Illustrator was not responding, but then finally closed - I may have clicked on the red X a few times. Since my ai doc was already saved, I decided to restart. Went back to Illustrator and found I couldn't switch tools, then noticed the streaming news was frozen. I had pasted an ai smart object into Photoshop and was updating it in Illustrator while streaming live news on the PC. This is hundreds of files, years of work. Nothing anywhere, not in Synced Files, Cloud Documents, Mobile Creations, Published or Deleted. After a Microsoft Windows update and then a Photoshop app update, my Creative Cloud folder is completely empty.
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